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The Mercury Cars Guide : February 27th 2010
4--- Classifieds 62 300 400 • carsguide.com.au Saturday, February 27, 2010 WEAR AND TEAR: Significantly worn ball joints of the Ford Territory built between 2004 and 2009 will be replaced for free. Ford finally foots bill for worn parts Owners of the troublesome Ford Territory are finally getting help from Broadmeadows. Paul Gover reports This is not a recall. What were are doing is making a lot of progress on our studies' T HE Ford Territory's ball joints are under scrutiny, but Ford is promising that suspect parts will be rep- laced free of charge if there is significant wear. Ford Australia stresses the new move is not a recall, or a pointer to a recall, but comes as it continues an engineering investigation into cus- tomer complaints about front- suspension failures. Every Territory built from early 2004 until the introduction of a revised model at the start of 2009, which has a different ball joint design, is covered. ''If anyone has concerns they should take the car into a dealership for inspection and, if necessary, the ball joints will be replaced free,'' says Ford spokesperson Sinead McAlary. ''This is so we can manage the wear. Obviously, if a new part is fitted there will not be any wear for some time. ''The difference with the new deal is there is no cost. Previously, if the car was under warranty it was covered, and if it was out of warranty it was taken case by case with a contri- bution of 50 to 100 per cent.'' Ford has been investigating ball joint troubles on the Territory for more than a year and following a major campaign by the Carsguide on behalf of worried owners. The company says there is no recall but it is continuing its work on the problem. It has been monitoring the Territory parts for some time on cars coming to dealerships for routine service work. ''This is not a recall. What we are doing is making a lot of progress on our studies,'' says McAlary. But Ford now admits there is a significant problem. ''Ford is aware that some customers have experienced wear and tear issues with the ball joints on their Territory. ''The majority of instances of ex- cessive wear on the ball joint have been discovered and rectified by Ford dealers during routine servicing.'' ''However, as a result of significant wear on the ball joint, a small number of customers have experienced ball joint separation while undertaking low-speed, high-steering-effort ma- noeuvres. This will only take place if the ball joint in question has worn to a significant degree.'' McAlary says a long-term solution is close and Ford is committed to doing the right thing by Territory owners. ''We take the safety and ongoing peace of mind of our customers very seriously.'' Hyundai deals this weekend at Motors HOT 3 DAYS ONLY! Open 9am-4pm Saturday & Sunday! Hyundai deals this weekend at Motors kend to enter the draw! View more specials online at www.motors.com.au "that s what I want!" 100 OF MOTORING IN TASMANIA YEARS 1910--2010 Motors Hyundai Hobart Cnr Collins & Barrack Streets Ph 6230 7220 HOT Hyundai i30 SX Hatch Hyundai i30CW SX wagon 2.0lt petrol Manual Dual airbags ABS brakes MP3/WMA/ CD player Fantastic fuel economy Air cond. with pollen filter ESP stability control Power windows & mirrors iPod/AUX & USB connectivity 2.0lt petrol Manual Dual airbags ABS brakes MP3/WMA/ CD player Air cond. with pollen filter iPod/AUX & USB connectivity Australian tuned suspension Power windows & mirrors $19 ,990 $21,990 Hyundai Getz S 3 door Hyundai is here DRIVEAWAY The incredible made possible. Inspect in our showroom now! DRIVEAWAY 1.4lt manual 6.1lt /100km Bluetooth® audio Immobiliser & alarm Electric windows Air cond. with pollen filter Remote keyless entry Full size spare wheel $12 ,990 DRIVEAWAY FROM FROM FROM Metallic/mica paint $320 extra. Metallic/mica paint $320 extra. Metallic/mica paint $320 extra. The ix35 has been designed from the ground up, with its sleek sculptured lines and quality materials, offering all-new levels of ergonomic indulgence. As well as the peace-of-mind and protection of an array of advanced safety technologies. Featuring hundreds of sensors that measure and react in milliseconds to driving conditions to deliver both a safe and enjoyable drive. Visit ix35.com.au 15745jono
February 20th 2010
March 6th 2010